Terms and Conditions | Oxbridge Gateway

OXBRIDGE GATEWAY LTD — TERMS AND CONDITIONS

Last updated: 16 October 2026

These Terms and Conditions govern your access to and use of the Oxbridge Gateway website at www.oxbridgegateway.com, our digital platforms and products, and the education consultancy, mentoring, guidance, content and other services we provide.

In these Terms and Conditions, “Oxbridge Gateway”, “we”, “us” and “our” refer to Oxbridge Gateway Ltd, a company incorporated in England and Wales. “You” and “your” refer to anyone accessing or using our website, platforms, products or services.

“Our Services” means all services, products, resources, content and features that we make available, whether free or paid, including consultations, mentoring, educational guidance, digital learning resources, ASPIREdeck and any associated AI-supported or personal intelligence features, where applicable.

These Terms and Conditions should be read alongside our Privacy Policy and Cookie Policy. Additional terms may apply to particular products, subscriptions, events or paid services. Where additional terms expressly apply to a specific service, those terms will govern the relevant service to the extent of any inconsistency.

By accessing or using our Services, you agree to these Terms and Conditions. If you do not agree, you must not use the relevant Services.

If you are under 18, you should review these Terms and Conditions with a parent or legal guardian. Where required by law or specified for a particular service, a parent or legal guardian must provide consent and accept responsibility for the relevant arrangements on your behalf.

We may update these Terms and Conditions from time to time. We will publish the revised version on our website and update the date above. Where required by law, or where a change materially affects an existing paid service or your rights, we will provide appropriate notice and obtain any consent that may be required. Changes will not retrospectively remove rights that you have already acquired under applicable law.

If you have questions about these Terms and Conditions, please contact us using the contact details provided at the end of this document.

1. Intellectual Property and Acceptable Use

1.1 Ownership

Unless otherwise stated, the content and materials made available through our Services are owned by or licensed to Oxbridge Gateway Ltd. These may include text, educational resources, assessments, mock papers, worked solutions, subject guides, software, platform interfaces, designs, graphics, databases, logos, product names, trademarks and other intellectual property.

All rights are reserved except where these Terms and Conditions expressly grant you permission to use the relevant material or applicable law permits otherwise.

1.2 Permitted personal use

You may access and use our Services for your own lawful, personal and non-commercial educational or developmental purposes, subject to any service-specific restrictions.

You may download, print or save material where the relevant feature permits it or where we have expressly authorised it. You may share links to publicly accessible pages.

You must not remove copyright notices or other proprietary notices from materials you are permitted to use.

1.3 Restricted use

Unless we have given prior written permission or applicable law permits the activity, you must not:

reproduce, republish, distribute, sell, license or commercially exploit our proprietary materials;

share, publish or redistribute our paid or restricted resources, including mock papers, worked solutions, subject guides, assessments or other learning materials;

use our materials to provide teaching, tutoring, consultancy, assessment or guidance services to others;

copy, scrape, extract or systematically collect platform content or database materials for commercial use or to build a competing product or dataset;

reverse engineer, decompile or attempt to discover the source code, underlying algorithms or non-public technical methods of our software, except where such restriction is prohibited by law;

circumvent access controls, account restrictions, security measures or technical limitations;

use our Services or content to train, fine-tune or evaluate an AI model where doing so is prohibited by our licence, service-specific terms or applicable law; or

use our intellectual property, branding or materials in a way that suggests endorsement, affiliation or authorisation without our written permission.

Nothing in this section restricts rights that cannot lawfully be excluded, including applicable exceptions for research, education, quotation, accessibility or text and data mining.

1.4 Your content

Where our Services allow you to submit or create content, including written responses, reflections, project work or other materials, you retain ownership of your content to the extent that you own it under applicable law.

You grant us a limited, non-exclusive licence to host, store, process, display and use that content only as reasonably necessary to provide, maintain, secure and support the relevant Services, in accordance with our Privacy Policy and any additional terms that apply.

We will not treat this clause as a general transfer of ownership of your work. Any separate use of content for research, product improvement, publicity or AI development must be supported by an appropriate legal basis and any consent or permission required by law or the relevant service terms.

You must have the necessary rights and permissions to submit content that belongs to someone else.

1.5 Reporting infringement

If you believe material available through our Services infringes your intellectual property rights, please contact us with sufficient information to identify the material and explain your concern. We may investigate and take appropriate action.

2. Educational Guidance, Disclaimers and Liability

2.1 General information and guidance

Our educational resources, assessments, mentoring, consultations and digital tools are intended to support learning, reflection, planning and decision-making. Unless we expressly agree otherwise in writing, they do not constitute a guarantee of any particular educational, university admissions, examination, employment or career outcome.

You remain responsible for your decisions and for assessing how information provided through our Services applies to your circumstances.

2.2 No guaranteed outcomes

We cannot guarantee admission to any university or programme, a particular examination result, employment, career progression, or any other specific outcome. Admissions and recruitment decisions are made by the relevant institutions or organisations and may depend on factors outside our control.

Any examples, case studies, pathways, recommendations or indicative assessments are illustrative or advisory and should not be treated as promises of results.

2.3 AI-supported features

Some Services may use artificial intelligence or automated systems to generate explanations, suggestions, summaries, recommendations, feedback or personalised insights.

AI-generated outputs may be incomplete, inaccurate, outdated, unsuitable or misleading. They may not reflect the full context of your circumstances. You should use your own judgement, verify important information against reliable sources and seek qualified professional advice where appropriate.

AI-generated assessments or insights are not, unless expressly stated otherwise, clinical, medical, psychological, legal or other regulated professional diagnoses or advice. They should not be the sole basis for significant educational, financial, health or career decisions.

2.4 Availability and accuracy

We take reasonable steps to maintain the quality, security and availability of our Services. However, unless expressly agreed otherwise, we do not guarantee that every resource will always be complete, accurate, available, uninterrupted or error-free, or that every feature will be compatible with every device or operating environment.

We may update, maintain, modify, suspend or discontinue features where reasonably necessary, subject to any contractual commitments and applicable law.

2.5 Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so. This includes liability that cannot lawfully be excluded for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and any mandatory consumer rights or remedies that apply.

Subject to the preceding paragraph and to the extent permitted by law, we are not liable for indirect or consequential losses, or for losses arising from your use of information or recommendations where those losses were not reasonably foreseeable or where we were not otherwise legally responsible.

We are not responsible for decisions made independently by universities, schools, employers, examination bodies, third-party platforms or other organisations.

Where you use a paid service as a consumer, nothing in this section is intended to remove or reduce any rights or remedies you have under applicable consumer protection law.

2.6 Your responsibility

You are responsible for using our Services lawfully and in accordance with these Terms and Conditions. You should retain copies of important work and records where appropriate, particularly where a service does not expressly provide permanent storage or backup.

Nothing in these Terms and Conditions makes you responsible for loss to the extent that it was caused by our breach of contract, negligence or other legal wrongdoing.

3. Accounts, Personal Information and Confidentiality

3.1 Personal information

Our Privacy Policy explains how we collect, use, disclose, retain and protect personal information in connection with our Services. Our Cookie Policy explains our use of cookies and similar technologies.

You should read those policies before providing personal information or using features that process it.

3.2 Account information and security

Where an account is required, you must provide information that is accurate to the extent reasonably required for registration and keep it reasonably up to date.

You are responsible for safeguarding your login credentials and for activity carried out through your account, except to the extent that any unauthorised activity results from circumstances for which we are legally responsible.

You must notify us promptly if you become aware of suspected unauthorised access to your account. You must not share accounts or credentials where doing so is prohibited by the relevant service terms.

3.3 Young users

Some of our Services are designed for students and young people. Users under 18 should involve a parent or legal guardian where appropriate, and a parent or legal guardian must complete any consent, payment or authorisation steps required for a particular service.

We may apply age-related restrictions, parental consent requirements or additional safeguards where necessary to comply with applicable law or protect users.

3.4 Confidentiality

We will handle personal information in accordance with our Privacy Policy and applicable law. Information submitted through a consultation or other service will be handled consistently with the nature of the service and any confidentiality commitments we expressly make.

You should not submit confidential information belonging to another person unless you are authorised to do so.

Confidentiality is not absolute where disclosure is required by law, necessary to protect rights or safety, or otherwise permitted under our Privacy Policy and applicable law.

3.5 Requests concerning personal information

You may exercise the rights available to you under applicable data protection law, including requesting access to, correction or deletion of personal information where those rights apply.

Requests can be made using the contact details at the end of these Terms and Conditions. We will handle them in accordance with applicable law. We will not charge a fee unless applicable law permits it.

3.6 Service providers

We may use service providers to operate, host, secure, support or process information for our Services, as explained in our Privacy Policy. Any statement about whether information is shared with third parties, processed locally on a device or sent to cloud-based services must be read in conjunction with that policy and the technical operation of the relevant product.

4. Bookings, Cancellations and Refunds

4.1 Payment and booking confirmation

Unless otherwise stated in writing, paid consultations must be paid for before the booking is confirmed.

Any introductory or free consultation subject to a minimum purchase or advance payment requirement will be clearly identified before the customer commits to payment. No undisclosed payment condition will apply.

The applicable price, service scope and any additional booking conditions will be communicated before purchase.

4.2 Cancellation or rescheduling by the client

Unless different terms are clearly agreed for a particular service, clients should give at least 48 hours’ notice to cancel or reschedule a consultation.

Where a cancellation is made at least 48 hours before the scheduled consultation, we will refund the amount paid for that consultation, less any third-party transaction charges that we are legally permitted to deduct and any reasonable, clearly disclosed administrative fee that is lawful and applicable to the booking.

For cancellations made less than 48 hours before the appointment, or where the client does not attend, we may retain some or all of the fee to the extent permitted by applicable law and the disclosed booking terms. We will consider the circumstances and any legal rights to a refund.

Nothing in this section excludes any statutory cancellation or refund right that applies to the relevant contract.

4.3 Cancellation or rescheduling by Oxbridge Gateway

If we or the assigned consultant need to cancel or reschedule a consultation, we will notify the client as soon as reasonably practicable and offer a suitable alternative appointment.

If we cannot agree a suitable replacement appointment, the client may request a refund for the affected consultation or any undelivered portion of the service. Where a refund is due, it will be made without an administrative deduction, subject to applicable law.

If we are unable to provide a paid service that the client has purchased, we will offer an appropriate remedy in accordance with the contract and applicable law. This may include rescheduling, providing an equivalent service with the client's agreement, or refunding the amount attributable to the service not delivered.

4.4 Changes to consultants

We may need to change the consultant assigned to a booking. Where reasonably practicable, we will notify the client in advance and provide information about the replacement.

If the change materially affects the service purchased and we cannot agree an acceptable alternative with the client, the client may request an appropriate remedy, including a refund for the affected undelivered service where required by law or these Terms and Conditions.

4.5 Refund procedure

We will confirm any agreed refund arrangements by email or another appropriate written communication.

Unless a different period is required by law or agreed with the client, refunds will be processed within 14 days after the refund has been agreed or becomes due, as applicable. Refunds will normally be made using the original payment method where reasonably practicable.

Any statutory refund rights remain unaffected.

4.6 Digital products and subscriptions

Additional cancellation, renewal, access and refund terms may apply to digital products, subscriptions, events or other services. Any such terms will be provided before purchase.

Where consumer cancellation rights apply to digital content or services, we will comply with the applicable requirements, including any required information, consent or acknowledgement before immediate digital access begins.

4.7 Requests by or for minors

Where a booking was made by a parent or legal guardian on behalf of a student under 18, the authorised booking customer should make cancellation, rescheduling and refund requests. We may require reasonable verification of authority before processing a request.

5. Website, Platforms and Acceptable Behaviour

5.1 Service availability

We aim to keep our website and digital Services secure and operational, but availability may be affected by maintenance, upgrades, technical faults, connectivity issues, third-party services or events outside our reasonable control.

We may temporarily restrict access where reasonably necessary for maintenance, security, legal compliance or service improvement. Where practicable, we will take reasonable steps to minimise disruption.

You can notify us if you experience a technical problem using the contact details at the end of this document.

5.2 Prohibited conduct

When using our website or Services, you must not:

use them for unlawful, fraudulent, deceptive, abusive or harmful purposes;

upload or distribute malware, viruses or other malicious code;

attempt to gain unauthorised access to accounts, systems, data or restricted features;

interfere with, disable or place unreasonable demands on the operation or security of our website or platforms;

impersonate another person or misrepresent your affiliation with any person or organisation;

harass, threaten or unlawfully discriminate against other users, or submit content that is unlawful or infringes another person's rights;

use our communication features to distribute unsolicited commercial messages or spam;

bypass access restrictions, rate limits or other security controls; or

misuse our Services in any way that breaches applicable law or these Terms and Conditions.

We may investigate suspected breaches and take proportionate action, including restricting access, suspending an account or terminating access where justified.

5.3 Third-party websites and services

Our website and digital products may link to or integrate with third-party websites, applications, AI models, payment providers, hosting services or other tools.

Unless expressly stated otherwise, those third parties operate independently of Oxbridge Gateway. We do not control all aspects of their content, availability, security or practices.

Your use of third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party acts or omissions except to the extent that applicable law makes us responsible.

5.4 Technical limitations

We do not guarantee that our Services will operate without interruption, error or compatibility issues on every device or operating system. You are responsible for maintaining a suitable device, software environment and internet connection where these are necessary to access a service.

Where a product is specifically described as supporting local or on-device processing, its actual capabilities may depend on the device, configuration, software version and features being used. Any material requirements or limitations will be described in the relevant product information where applicable.

6. Digital Products and Artificial Intelligence

6.1 Scope of digital services

Our digital Services may include educational resources, assessments, personal development tools, career exploration features, AI-supported guidance and personalised insights. Features may vary between products, account types, subscription plans and device configurations.

Specific features, technical requirements, access limits and fees will be described in the relevant product or purchase information.

6.2 AI-generated information

AI-supported features are intended to assist users, not to replace their own judgement, effort or responsibility. Generated responses and recommendations may contain errors or fail to account for important information.

You should independently verify significant claims, particularly information about university admissions requirements, application deadlines, qualifications, career requirements or other matters that may change over time.

Unless expressly agreed in writing, our Services do not guarantee that an AI-generated response will be correct, complete, unique or suitable for a particular purpose.

6.3 Personalisation and assessments

Assessments, profiles, recommendations and personalised insights may be based on information supplied by the user, assessment responses, interactions or other permitted inputs. They are intended to support reflection and development and should not be treated as definitive or permanent descriptions of a person's abilities, personality or future potential.

Users should interpret such outputs in context and may disagree with, correct or disregard a recommendation.

6.4 Local and cloud processing

Depending on the product and feature, some information may be processed on a user's device, while other information may be processed by remote servers or third-party providers.

We will describe relevant data processing practices in our Privacy Policy and, where appropriate, in product documentation. Users should not assume that all information remains on their device or that no information is transmitted externally unless this is expressly confirmed for the specific feature and configuration.

6.5 User content and AI use

You are responsible for ensuring that information and materials you submit through our Services are lawful and that you have the right to provide them.

You must not use our Services to generate or distribute unlawful content, infringe third-party rights, impersonate others, or engage in activities prohibited by these Terms and Conditions.

6.6 Changes to AI models and features

AI models, third-party services and software may change over time. We may update the underlying technology or functionality to improve performance, security, reliability or compliance, subject to our contractual commitments and applicable law.

We will not promise that a particular third-party model, model version or feature will remain available indefinitely unless we have expressly agreed to do so.

7. Suspension and Termination

You may stop using our free Services at any time. Where an account is provided, you may request its closure in accordance with the relevant account or product instructions.

We may suspend, restrict or terminate your access where reasonably necessary because of a material breach of these Terms and Conditions, suspected fraud or unlawful activity, a security risk, a legal requirement or another legitimate operational reason.

Where reasonably practicable and lawful, we will give you notice and an opportunity to address the issue before taking action. Immediate action may be necessary where there is a serious security, safety or legal concern.

If we discontinue a paid service or terminate access for a reason not attributable to your breach, we will provide any refund or other remedy required by the applicable contract and law.

Termination does not affect rights or obligations that arose before termination, nor provisions that by their nature are intended to continue afterwards, including intellectual property, confidentiality, liability and dispute-related provisions.

8. General Disclaimer

We make reasonable efforts to ensure that the information provided through our website, publications and Services is useful and accurate. However, information may contain errors, omissions or outdated material, and we do not guarantee its accuracy or completeness in every instance.

Our Services are primarily educational, developmental and advisory in nature. Unless expressly agreed otherwise, they do not constitute legal, medical, financial or other regulated professional advice.

You should independently verify important information and seek appropriate professional advice where necessary. Our Services do not guarantee successful university admissions, examination results, employment or other outcomes.

Nothing in this disclaimer excludes or limits any rights, warranties, guarantees or remedies that cannot lawfully be excluded or limited.

9. General Terms

9.1 Entire agreement

These Terms and Conditions, together with any applicable service-specific terms and other documents expressly incorporated into them, set out the terms governing your use of the relevant Services.

9.2 Severability

If any provision of these Terms and Conditions is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

9.3 No waiver

If we do not exercise or enforce a right immediately, this does not mean that we have waived that right.

9.4 Assignment

You may not transfer your rights or obligations under these Terms and Conditions to another person without our prior written consent, except where applicable law permits otherwise.

We may transfer or reorganise our rights and obligations in connection with a genuine business restructuring or transfer, provided that doing so does not unlawfully diminish your rights.

9.5 Governing law and jurisdiction

These Terms and Conditions are governed by the laws of England and Wales, except where mandatory laws of another jurisdiction apply.

Subject to any mandatory consumer rights concerning where proceedings may be brought, the courts of England and Wales will have jurisdiction over disputes arising from these Terms and Conditions.

Nothing in this clause deprives a consumer of mandatory protections or rights available under the law applicable to their circumstances.

10. Contact Us

If you have questions, concerns or complaints about these Terms and Conditions or our Services, please contact:

Oxbridge Gateway Ltd

Website: www.oxbridgegateway.com

Email: john.au@aspiredeck.com

Registered office: 60 Tottenham Court Road, Suite 4799aFitzrovia, London, W1T 2EW, United Kingdom

Company number: 12447163